Inside the Psychology of the Service Recovery Paradox
The Experience Advantage
Inside the Psychology of the Service Recovery ParadoxAudio could not load.
Episode 2 of The Experience Advantage: Inside the Psychology of the Service Recovery Paradox.
About the series
Look at your business through the moments customers remember. This four-part audio collection explores emotional connection, complaint handling and service recovery. Listen for ideas that help you reflect on the experience around your product, from how a concern is heard to how a problem is resolved and followed up.
