Audio

The Experience Advantage

$4.97

Take a closer look at what customers remember. Four audio episodes explore emotional connection, handling complaints and creating more thoughtful customer experiences.

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Digital downloadM4A4 files

Episodes included

  • Ep.1 – What Makes Customers Fall in Love With Your Brand
  • Ep.2 – Inside the Psychology of the Service Recovery Paradox
  • Ep.3 – How to Turn Complaints Into Customer Loyalty
  • Ep.4 – Why Customers Remember Feelings More Than Products

Included in your download

4 audio files (M4A). English language. Digital product; no physical item is shipped.

Format

Audio