Why Your Response to a Bad Review Matters More Than the Review Itself

Episode 3 of The 5-Star Google Growth: Why Your Response to a Bad Review Matters More Than the Review Itself.

About the series

Explore how businesses ask for feedback and respond when a customer experience goes wrong. This five-episode audio collection covers review requests, timing, negative feedback and public customer conflicts. Use the topics to prepare team conversations about communication, service recovery and the processes that support an authentic customer feedback practice.