Locate the obstacles in your customer journey
The resource begins with a friction audit supported by customer touchpoints, support tickets and performance indicators. It then examines systems, usability, internal handoffs and message clarity. Prioritization and monitoring steps help turn a list of frustrations into a manageable improvement process that can be repeated as the business evolves.
Bring examples from real customer interactions and use the checklist to connect each issue with a specific next action.
What you’ll find inside
- Customer journey and feedback audits
- Technical performance and usability barriers
- Onboarding, checkout and internal handoffs
- Communication clarity and support access
- Prioritization, measurement and recurring reviews
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