The Flywheel Model — Bundle

Connect growth strategy with customer experience and operations

The book sets out the model, while the guides develop friction audits and customer advocacy programs. The checklists support experience and process reviews, and the prompts help explore your own business context. The audio series revisits the collection’s central growth and customer-relationship themes.

Use the collection to map the current experience, identify priorities and plan improvements across the teams responsible for delivery.

The resources in this collection

• The Flywheel Model (Book) — Connect customer experience with ongoing growth.
• Achieve Operational Excellence (Guide) — Run a structured audit of business friction.
• Customer Advocacy Activation System (Guide) — Design a structured customer advocacy program.
• Customer Experience Optimization (Checklist) — Review the full customer experience.
• Friction Point Elimination (Checklist) — Locate the obstacles in your customer journey.
• Momentum Architecture Builder (Prompt Pack) — Use AI to examine your business growth system.
• From Funnel to Flywheel (Audio) — Explore growth beyond the first purchase.