The Psychology of 5-Star Google Reviews — Bundle

Connect review practices with customer experience

Begin with the book’s discussion of trust and satisfaction, then use the guides to consider review requests and responses to criticism. The checklists help organize the supporting process, and the prompt pack provides starting points for experience design and communication drafts.

The collection supports a review of how your team asks, listens, responds and follows through when customers share an experience.

The resources in this collection

• The Psychology of 5-Star Google Reviews (Book) — Connect customer experience with a review practice.
• The Perfect Review Request Protocol (Guide) — Develop a thoughtful process for requesting feedback.
• The Ultimate Negative Review Response Framework (Guide) — Prepare a specific response and a useful recovery plan.
• Crisis Management Step-by-Step (Checklist) — Organize the response to a difficult review.
• Customer Feedback Collection System Setup (Checklist) — Put the foundations of a feedback system in place.
• Reputation Building Assistant (Prompt Pack) — Frame AI requests around customer experience and feedback.
• The 5-Star Google Growth (Audio) — Explore review requests and customer conflict responses.