Checklist

Managing Difficult Customer Situations

$4.97

Bring structure to challenging customer conversations. Follow the HEART checklist: Hear, Empathize, Apologize, Resolve and Thank.

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Digital downloadPDF1 file

What you will explore

  • Listening and confirming the concern
  • Responding with empathy
  • Resolving issues and following through

Included in your download

7-page PDF, including a VISIBLE.BLOG closing page. English language. Digital product; no physical item is shipped.

Format

Checklist